Refund, Return, and Cancellation Policy

 Effective Date: August 1, 2023

1. Cancellations
   1.1 Appointment Changes
   If you need to cancel or reschedule a service appointment, please notify GE Appliance Repair, Support, and Sales at least 24 hours in advance to avoid cancellation fees. Cancellations made less than 24 hours before the scheduled time may incur a late cancellation charge. If our technician is unable to perform the service due to access restrictions or other customer-related issues upon arrival, a service call fee may be applied.
   
   

1.2 Missed Visits
If no one is present at the time of the scheduled appointment and we have not received prior notice, a service call fee will be charged.

1. Deposits
   2.1 Deposit Policy
   All deposits are non-refundable. Deposits are required to secure your appointment and to order any necessary parts in advance.
   
   

2.2 Application of Deposits
Deposits will be applied toward the final amount due on the service invoice upon completion of the work.

1. Refund Guidelines
   3.1 Completed Services
   Refunds are not provided for services that have already been performed. If issues persist after the visit, we will reassess the problem and offer appropriate solutions covered under our warranty terms.
   
   

3.2 Customer Concerns
If you are dissatisfied with the service, please contact us within 24 hours. We will make every reasonable effort to resolve the concern, including additional service when applicable under our warranty coverage.

1. Warranty Coverage
   4.1 Labor Warranty
   We provide a 30-day warranty on labor performed by GE Appliance Repair, Support, and Sales. This warranty does not extend to consumable items or components that experience routine wear, such as refrigerant, filters, fuses, or access valves.
   
   

4.2 How to Submit a Claim
To initiate a warranty claim, please contact us within 24 hours of discovering the issue and provide access for our technician to inspect and, if necessary, perform follow-up work.

4.3 Limitations
Warranty coverage is limited to services directly provided by GE Appliance Repair, Support, and Sales. Work performed by third parties or through referrals is excluded from this coverage.

1. Estimates and Charges
   5.1 Repair Estimates
   We will provide a written estimate before beginning any repair work. No additional work or costs will be incurred without your prior approval.
   
   

5.2 Diagnostic Fees
If you choose not to proceed with the recommended repair after the diagnostic assessment, a fee for the diagnostic visit may still apply.

1. Contact Information
   For questions related to appointments, deposits, service issues, or warranty claims, please contact us:
   
   

GE Appliance Repair, Support, and Sales
Corporate Office: 1500 Riveredge Pkwy NW, Sandy Springs, GA 30328
Phone: 844-982-4856
Hours: Mon–Fri: 8AM–8PM | Sat–Sun: 9AM–6PM